Cancellations & refunds

Need to cancel or change a standard room booking? Send us a WhatsApp message at +65 8985 5400 with your booking reference and reservation date.

Standard room bookings

A deposit confirms your booking and is credited towards the final bill. The amount is confirmed before payment.

Cancellation notices received at least 48 hours before the scheduled start time qualify for a refund of the deposit, less payment processing fees. Cancellation notices received less than 48 hours before the scheduled start time forfeit the full deposit. No-shows forfeit the full deposit.

Changing your booking

Rescheduling requests received at least 48 hours before the scheduled start time are subject to availability and confirmation by ZIGGY’S.

Rescheduling requests received less than 48 hours before the scheduled start time forfeit the full deposit.

A rescheduling request does not change your reservation until ZIGGY’S confirms it.

When notice counts

Send cancellation notices and rescheduling requests by WhatsApp to +65 8985 5400, with your booking reference and reservation date.

Notice counts when it is received on ZIGGY’S WhatsApp account, regardless of when staff reply.

Running late?

Rooms are held for 15 minutes after the reserved start time and may then be released. Hourly rental charges begin at the reserved start time.

Private events

Private events have separate cancellation, rescheduling and payment terms agreed in writing before payment.

For the full terms, see Section 8 of our Terms & Conditions.