Privacy Policy

1. Personal Data We Collect

Depending on how you interact with us, we may collect:

• your name, telephone number, email address and other contact details;
• reservation details, including the date, time, room type, number of guests, booking reference, occasion and special requests;
• event-enquiry information, including company name, event format, expected attendance, budget and operational requirements;
• communications sent through WhatsApp, telephone, email, website forms, social media or other channels;
• transaction information, including deposits, purchases, refunds, packages, vouchers, receipts and order history;
• guest-profile information, including visit history, preferences, bottle-custody records and related service notes, where applicable;
• marketing preferences, consent records and opt-out requests;
• website and device information, including IP address, browser, device type, pages viewed, referral source and interactions with advertisements or website content;
• CCTV or security footage from relevant common or publicly accessible areas of our premises, where applicable; and
• any other personal data that you voluntarily provide to us.

Please do not provide personal data about another person unless you are authorised to do so and have informed that person of the relevant purpose.

2. How We Collect Personal Data

We may collect personal data when you:

• visit or use our website;
• make, amend or cancel a reservation;
• submit an event or venue enquiry;
• contact us through WhatsApp, telephone, email or social media;
• purchase a package, voucher or other product;
• visit ZIGGY’S or interact with our staff;
• participate in a promotion, survey, event or feedback request;
• subscribe to marketing communications; or
• provide information to a booking, payment, messaging or other service provider acting for or in connection with ZIGGY’S.

Where permitted by law, we may also receive personal data from public sources, business partners, event organisers, corporate bookers, referral partners or service providers.

3. How We Use Personal Data

We may collect, use or disclose personal data to:

• process, manage and confirm reservations and event enquiries;
• communicate about availability, deposits, payments, booking changes, guest requirements and service requests;
• recommend an appropriate room, event format or venue arrangement;
• process payments, refunds, packages, vouchers and related transactions;
• manage customer enquiries, complaints, feedback and service recovery;
• maintain guest profiles, visit history, preferences, package balances and bottle-custody records;
• operate and improve our website, CRM, reservation systems, point-of-sale systems, messaging channels and internal processes;
• send reservation confirmations, reminders and other operational messages;
• conduct analytics, customer segmentation, business reporting and service improvement;
• measure the effectiveness of advertising and marketing campaigns;
• protect guests, staff, systems, premises and property;
• prevent or investigate fraud, misuse, security incidents or unlawful activity;
• comply with licensing, tax, accounting, audit, legal and regulatory requirements;
• manage disputes, enforce agreements and recover amounts owed; and
• carry out purposes reasonably related to the purposes stated above.

4. Marketing Communications

Where you have consented, or where otherwise permitted by applicable law, we may send information about ZIGGY’S rooms, events, packages, promotions, offers and updates.

Communications may be sent through WhatsApp, SMS, email, telephone, social media or other appropriate channels.

You may opt out at any time by using the unsubscribe method provided, replying “STOP” where applicable, or contacting us using the details below.

Opting out of marketing does not prevent us from sending operational messages concerning an existing enquiry, reservation, payment, package, bottle-custody record, safety matter or legal obligation.

5. Disclosure of Personal Data

We may disclose personal data to:

• our employees, officers and authorised representatives;
• reservation, CRM, messaging, website-hosting, point-of-sale, payment, cloud-storage, IT-support, marketing and analytics providers;
• banks, payment processors and financial-service providers;
• contractors, vendors and event partners where reasonably necessary to fulfil your booking or request;
• professional advisers, auditors, insurers and legal advisers;
• government agencies, licensing authorities, regulators, law-enforcement bodies or courts where required or permitted by law; and
• an actual or proposed buyer, investor, assignee or successor in connection with a restructuring, financing, merger, transfer or sale of the business.

We take reasonable steps to ensure that service providers processing personal data on our behalf use it only for authorised purposes and maintain appropriate safeguards.

6. Overseas Transfers

Some service providers may store or process personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that it receives a standard of protection comparable to that required under Singapore’s Personal Data Protection Act 2012.

7. Cookies, Analytics and Advertising Technologies

Our website may use cookies, pixels, tags, local storage and similar technologies to:

• operate essential website functions;
• remember visitor preferences;
• understand website traffic and usage;
• measure enquiries and advertising performance;
• improve website content and booking journeys; and
• deliver or measure relevant advertising.

These technologies may collect information such as IP address, browser, device type, referral source, pages viewed and interactions with website content or advertisements.

Where available, you may manage non-essential cookies through our cookie banner. You may also block or delete cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.

8. Payment Information

Payments may be processed through third-party banks, payment gateways or payment-service providers.

ZIGGY’S does not normally receive or retain complete payment-card details. Payment providers process such information according to their own terms, security standards and privacy policies.

9. Protection of Personal Data

We take reasonable administrative, physical and technical measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss or disposal.

Access to personal data is restricted according to operational need. However, no transmission or storage system is completely secure, and you should take appropriate care when transmitting information online or through messaging services.

10. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected or to satisfy legal, licensing, accounting, tax, audit, dispute-management and legitimate business requirements.

Retention periods may vary according to the nature of the information, the relevant transaction and applicable legal or operational requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

11. Access, Correction and Withdrawal of Consent

Subject to the PDPA and applicable exceptions, you may request to:

• access personal data about you that is in our possession or under our control;
• obtain information about how that personal data has been used or disclosed;
• correct inaccurate or incomplete personal data;
• withdraw consent to the collection, use or disclosure of personal data; or
• opt out of marketing communications.

We may need to verify your identity before processing a request. A reasonable fee may be charged for an access request where permitted by law.

If you withdraw consent, we will explain the likely consequences. Depending on the information concerned, we may be unable to continue providing reservations, customer support, package administration, bottle-custody tracking or other related services.

12. Third-Party Websites and Platforms

Our website, messages and social-media pages may contain links to third-party websites, maps, booking platforms, payment services or social-media platforms.

We do not control the privacy or security practices of those third parties. You should review their applicable privacy notices before providing personal data directly to them.

13. Personal Data Relating to Minors

If you are below 18 years old, please do not provide personal data to us without the consent of a parent or legal guardian.

A parent or guardian may contact us regarding personal data submitted by or relating to a minor.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, systems, legal obligations or data-handling practices.

The revised policy will be published on this page with an updated “Last updated” date.

15. Contact Us

For access or correction requests, withdrawal of consent, marketing opt-outs, questions or complaints concerning personal data, contact:

Telephone: +65 6222 2597
WhatsApp: +65 8985 5400
Email: info@ziggys.com.sg

16. Governing Law

This Privacy Policy is governed by the laws of Singapore. Nothing in this Privacy Policy limits any rights available under Singapore’s Personal Data Protection Act 2012.